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avatar for Fergal Reid

Fergal Reid

Principal Machine Learning Engineer (& PM)
Talk title: Pragmatic Machine Learning Product Development

Talk Description: This talk is the inside story of how Intercom built Answer Bot, our ML bot that answers common questions. ML product development is very risky, and doing it efficiently requires managing a complex interplay between technology and product. Learn about the challenges of delivering ML products rapidly, some strategies we've used at Intercom, and take the audience on a behind-the-scenes journey of how we built Answer Bot.

Fergal leads Intercom's ML team, and also Product Managers Answer Bot. In 2014, Fergal's ML startup, Synference, was acquired by Optimizely, where he built the Predictive Analytics team. Fergal has a PhD in Machine Learning and works at the interplay between Technology and Product.

My Speakers Sessions

Tuesday, October 1

4:35pm IST